Conferences & workshops organized by VOCALCOM
More serene and efficient agents, results that take off! Analyze customer interactions to help you make the right decisions.
This masterclass will provide you with all the necessary lighting to meet these 4 objectives:
- Help your company make strategic decisions by capturing the «voice of the customer» allowing the comprehensive and intelligent analysis of interactions
- Increase conversion rates by understanding their needs and expectations
- Support your agents in their routine tasks and decision-making through AI
- Monitor their performance
Speakers:
Karine PALACIOS
CPO – VOCALCOM
Jon ARNETT
SVP Global Sales – YACTRAQ
Find out how Konecta is boosting its performance by leveraging the synergy of 2 leaders in customer service : Vocalcom and Manifone
As an international player in outsourced customer experience, Konecta deploys multi-channel systems to run all types of campaigns for its customers and achieve their objectives. Through concrete examples, you will discover how integration with the Vocalcom and Manifone combo enables you to achieve operational excellence.
Speakers:
Pierre -Etienne GENAIN
Head of digital transformation – KONECTA
Nicolas MESTCHERSKY
CEO – VOCALCOM
Lounis GOUDJIL
CEO – MANIFONE
Leader in omnichannel customer engagement solutions, Vocalcom has 28 years of expertise and an international presence in 47 countries. Through our renowned Hermes360 inbound and outbound solution, we help brands and outsourcers manage their customer service, sales, telemarketing and debt collection campaigns, all orchestrated by CRM.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4