Conferences & workshops organized by YAMPA
24/7 customer support: how Yampa’s autonomous AI agents handle on-call requests for the client Manda
How can businesses ensure round-the-clock customer support without overburdening their teams? With Yampa’s autonomous AI agents, Manda has streamlined its on-call phone support and email routing in Zendesk, enabling instant, 24/7 response to urgent requests.
In this session, we’ll cover:
- How Yampa’s AI agents handle inbound calls, qualify requests, and route them to the right teams.
- Seamless integration with Zendesk to automate and optimize email processing.
- Manda’s real-world experience, showcasing the impact on efficiency and responsiveness.
Join us to explore how AI-driven automation can revolutionize on-call management and elevate customer support operations.
Speakers:
Quentin CAILLÉ
Chief Product Officer – MANDA
Patrice MAZOYER
Co-Founder – YAMPA
Alexandre SERIEYE
AI Deployment Strategist – YAMPA
Yampa designs and pilots autonomous AI agents for 24/7 multilingual customer care. Our agents handle end-to-end processes via voice or text, delivering exceptional quality and reducing costs. Seamlessly integrated with your systems, Yampa enables teams to focus on high-value interactions, building trust, proximity, and loyalty.
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