Conferences & workshops organized by ZAION
GenAI for EX : Generative AI for contact center advisors and supervisors
A recognised expert in conversational and voice AI and a long-standing player in the callbot market, Zaion is also positioning itself as a pioneer in generative AI dedicated to customer relations.
For more than three years, we have been developing the first Generative AI use cases that will transform the experience of contact centre advisers and supervisors over the long term.
At this conference, you will discover the full potential of Zaion Voice Analytics, powered by our LLM Vigogne Enterprise, to boost the performance of your contact centre, from automatic evaluation of customer advisors to instant conversation summaries and the extraction of previously untapped customer insights.
Speakers:
Julien MOUZARD
Customer Relations Director – MA FRENCH BANK
Franz FODÉRÉ
Founder & Chairman – ZAION
Sirine LAYOUNI
Pre-sales Consultant – ZAION
Imed LAARIDH
Senior Speech Scientist R&D – ZAION
Processing bots : how to maximise your ROI by automating high-volume requests
During this Masterclass, Zaion invites you to discover its automated processing solution for high-volume requests.
Through the testimonial of our customer MERCER, come and discover the full potential of the Zaion Processing Bot to reduce your operational costs and increase your productivity while improving the customer experience.
Speakers:
Karine MARTIN
Chief Operating & Transformation – MARSH MACLENNAN
Luiz DA SILVA
Head of Customer Success – ZAION
Zaion is a leader in the field of Conversational, Voice and Generative AI dedicated to Customer Experience. Our offer: - A virtual agent platform combining different types of bots. - A Voice Intelligence platform dedicated to human-human interactions, with our Zaion Voice Analytics solution and its Quality Monitoring modules.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4