Conferences & workshops organized by ZOOM

We are delighted to invite you to our upcoming conference, which will highlight revolutionary advancements in customer experience, presented by our distinguished expert, Mathieu Gouot. With his deep expertise and passion for continuous improvement in customer interactions, Mathieu is perfectly positioned to guide you through the nuances of the ZCX Suite, our cutting-edge offering designed to transform your customer relationship.
The ZCX Suite is crafted to meet the modern challenges of customer experience by providing a range of intelligent and versatile tools, structured across three essential levels:
1. **Zoom Contact Center**: This key component enables omnichannel management of the customer journey, ensuring smooth and consistent communication across various touchpoints. Whether your customers prefer phone, live chat, email, or social media, the Zoom Contact Center connects them to the support they need, exactly when they need it.
2. **Zoom Virtual Agent**: At the heart of intelligent automation, our AI-based conversational chatbot engages your customers with quick and accurate responses, improving efficiency while maintaining a personal touch.
3. **Zoom Workforce Engagement Management**: This solution equips your agents with advanced planning and training tools, optimizing your team's performance and ensuring an exceptional customer experience with every interaction.
Mathieu will explain how these solutions can not only be used synergistically for a unified customer and employee experience but also how they seamlessly integrate with your existing infrastructure or the Zoom platform.
Whether you're a seasoned professional in the customer experience field or looking to enhance your business's interactions with its customers, this conference will provide you with valuable insights and practical strategies to elevate your customer service to new heights.
Join us for an enriching session that promises to redefine your approach to customer experience and embrace the future of customer engagement with confidence and innovation.